I got my new camcorder. Panasonic PV-GS120. It's great! I can't stop filming stuff. Filming is fun.
Since I answer phones all day, I've come to realize some funny things...no matter how rushed the user's are, they'll always have time to be polite. But you can always tell that it's a forced politeness, jammed into the beginning and end of every conversation. They just want to blurt out their problems but refrain themselves because they have to be nice. For example, here is a typical beginning to a call, usually lasting 1.24 seconds (I've timed it)...
"Hi, it's John Doe, how are you?"
"Good, and you?"
"Great, here's my problem..."
It's like a rapidfire exchange of politeness...the beginning of my answer slightly overlapping his question and his answer overlaps the end of mine. Then user will go on and describe what's wrong, I solve all his problems, and the conversations end something like this...
"Great! Thank you very much"
"No probem"
"Take care"
"Bubye"
Sometimes, I'm already hanging up by the time the user says "take care" and as the handset is on its way to the base, I'll lean over and say "Bubye!' in hopes that it mae it through. But by that time, they probably hungup.
Can we just get rid of all that nonsense and just get to the point? If not, can we at least make these comments a little more genuine so they don't sound forced?
This, ladies and gentlemen, is what occupies my mind when I'm at work. Stimulating, no?
posted by pierre 10:51 AM
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